---
title: Opero — AI for Industrial and Manufacturing
url: https://www.opero.pro/
---

# The AI workforce for industrial service.

Opero turns scattered service docs, parts data and ERP records into a knowledge agent your technicians, customers and back-office actually use. Deployed in the EU, works with your data, owned by you.

## Metrics
- **70%** — cases resolved before escalation (Pilot avg., service desks)
- **4.2×** — faster onboarding for new engineers (Q1–Q2 customer cohort)
- **< 6 wk** — from kickoff to first production agent (2025 deployments)
- **EU** — hosted, sovereign, GDPR-aligned (Germany · Denmark · Ireland)

## Trusted by
Mitsubishi Logisnext · OP System · Zeppelin / Caterpillar DK · Hydraulico · Nize Equipment · Wicotec Kirkebjerg · BST Fire Protection · Condair · Nordic Electric · Koppers DK · Naturfrisk Group · Unox

## Industries
- [Construction & Material Handling](https://www.opero.pro/industry/machinery.md) — Heavy iron, dealer networks, uptime SLAs
- [Industrial Production Machinery](https://www.opero.pro/industry/production.md) — Presses, packaging lines, large-format equipment
- [Building Technical Services (MEP)](https://www.opero.pro/industry/mep.md) — Electrical, HVAC, fire, plumbing — at scale
- [Food & Beverage Manufacturing](https://www.opero.pro/industry/food.md) — Commercial kitchens, beverage lines

## Products
- [Knowledge Agent](https://www.opero.pro/product/knowledge.md) — Chat + voice. Your manuals, finally usable.
- [Voice / Call Agent](https://www.opero.pro/product/voice.md) — The phone call your customer expected to be useless.
- [AI Workflows](https://www.opero.pro/product/workflows.md) — Tailored automations for how your team actually works.
- [Integrations](https://www.opero.pro/product/integrations.md) — 100+ connectors. Opero reads your stack, doesn't replace it.
- [RFP / RFQ Automation](https://www.opero.pro/product/rfp.md) — Win more bids. Draft them in hours, not weeks.
- [Whitelabel Support Portal](https://www.opero.pro/product/portal.md) — Your brand. Your customers. Opero under the hood.
- [Parts & Procurement](https://www.opero.pro/product/parts.md) — From symptom to spare-part order, in one conversation.

## Use cases
- [C-suite](https://www.opero.pro/use-case/csuite.md) — Service revenue, margin, retention
- [Service managers](https://www.opero.pro/use-case/service.md) — Dispatch, escalations, SLA
- [Sales managers & reps](https://www.opero.pro/use-case/sales.md) — Quotes, technical answers, upsell
- [Customer service](https://www.opero.pro/use-case/cs.md) — Ticket deflection, first-contact resolution
- [Field engineers](https://www.opero.pro/use-case/field.md) — Diagnosis, parts, knowledge in your pocket
- [Procurement leads](https://www.opero.pro/use-case/procurement.md) — RFQ throughput, supplier reach
- [Operations & plant managers](https://www.opero.pro/use-case/ops.md) — Uptime, downtime, root cause

## Integrations
100+ connectors live. Highlights by category:

- **ERP:** SAP S/4HANA, Dynamics 365, IFS, Infor, Oracle
- **CRM & sales:** Salesforce, HubSpot, Pipedrive, Dynamics Sales
- **Service & field:** ServiceNow, ServiceMax, Salesforce FSL, Zendesk
- **Docs & data:** SharePoint, Confluence, Notion, Google Drive, S3
- **Comms:** Microsoft Teams, Slack, Twilio, Outlook
- **Bespoke:** Your DB, Your PLM, Your ticketing, Your legacy mainframe

## Compare
| Dimension | Opero | Microsoft Copilot | ChatGPT / OpenAI | ServiceNow |
| --- | --- | --- | --- | --- |
| Industrial & manufacturing domain depth | Native focus | Generic | Generic | IT-service first |
| Works with your service docs & parts data | Yes — by default | Bring your own setup | Bring your own setup | Optional, complex |
| Voice / phone interface | Yes — voicebot incl. | No | Limited | Add-on |
| RFP / RFQ automation | Yes — out of the box | No | No | No |
| Whitelabel customer portal | Yes | No | No | Limited |
| Parts ordering & procurement | Built-in | No | No | Via add-ons |
| EU hosting, sovereign deployment | Yes | Mixed | Mixed | Mixed |
| Time-to-first-value | < 6 weeks | Months | Weeks–months | Quarters |

See [/compare](https://www.opero.pro/compare.md) for the full breakdown.

## Customer voices
> A technician with limited product knowledge found the right solution through the Opero AI agent and resolved the issue without interrupting a colleague who was out with customers. It’s a great help for service technicians, because they can ask questions in their own words and quickly get a usable answer.
> — Mette Meyer Thuesen, Service & IT-manager, Nize Equipment

> It genuinely works. When I chat with it, I get the knowledge I need — instead of calling the office and asking a hydraulic engineer. When it comes to solving a specific problem, it generally provides suggestions on how to resolve it, and that works really well. It’s already a big help.
> — Alex Bigum, Service technician, Hydraulico

> Opero is a great help to me — both in troubleshooting technical issues, performing technical analysis, quickly onboarding new employees, and serving as an efficient information archive. It makes my work much more efficient.
> — Sebastian Bøge, Technical Field Engineer, Marine Fluid Technology

> We decided to collaborate with Opero because we saw a value in their product. During the development process we always got the support we needed and the guys from Opero were very quick, proactive and open for any discussions or suggestions. The AI integration for industrial use, based on specific documentation, is going to be a tremendous help for our end users.
> — Simona Kjærgaard, Aftersales Development Specialist, Leica Geosystems

## Resources (latest)
- [Voicebots in the workshop: when speech beats screens](https://www.opero.pro/resources/voicebot-workshop.md) — blog · 8 min
- [The 2026 RFP automation playbook for industrial OEMs](https://www.opero.pro/resources/rfp-playbook.md) — guide · 12 min
- [How EU-hosted AI changes procurement conversations](https://www.opero.pro/resources/eu-hosted.md) — blog · 5 min
- [Why generic LLMs miss the mark in manufacturing service](https://www.opero.pro/resources/generic-vs-vertical.md) — blog · 7 min
- [Building a knowledge agent your technicians actually trust](https://www.opero.pro/resources/trust.md) — guide · 9 min
- [How Nize Equipment cut L2 escalations by 60% in 90 days](https://www.opero.pro/resources/nize-equipment.md) — case-study · 6 min

## FAQ
### Where is Opero hosted? Can it run on-prem?
Opero is hosted in the EU (Germany, Denmark and Ireland) by default, with full GDPR alignment and a sovereign-deployment option for regulated customers. On-prem and private-cloud deployments are available for customers who need them — typical timeline is 4–6 weeks to a private install.

### Do you train models on our data?
No. We don’t train models on customer data — not yours, not anyone else’s. Opero grounds an LLM in your documents at retrieval time, so every answer is sourced from your corpus without your content ever entering model training. Because no training pool exists, there is zero risk of one customer’s data appearing in another customer’s answers. Audit logs on request.

### How long does an Opero deployment take?
A typical first-production deployment ships in under 6 weeks. We onboard a starter knowledge base in the first 2 weeks, run a pilot with one team in week 3, expand integrations in weeks 4–5, and graduate to production in week 6.

### Which languages are supported?
English, Danish, Swedish, Norwegian, German, French, Spanish, Italian, Polish, Dutch out of the box. Other languages on request — most are a 1-day enablement task.

### How is Opero different from Microsoft Copilot or ChatGPT?
Copilot and ChatGPT are general-purpose copilots. Opero is purpose-built for industrial service: it ships with parts-aware reasoning, RFP automation, a voicebot, a whitelabel support portal, and a deployment process tuned to manufacturing OEMs. See our compare page for a row-by-row breakdown.

### How do you protect against prompt injection / data leakage?
Every retrieval is constrained to the calling user’s permission set. Outbound calls (e.g. PO generation) require explicit confirmations. We red-team every deployment before go-live and re-run the suite on every model upgrade.

### Do you offer support in our local time zone?
CET-hours support is included with every contract. 24/7 cover is available as an add-on. Most customers are in Northern Europe and we run the support out of Copenhagen.

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Full sitemap: https://www.opero.pro/llms.txt