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Frequently Asked Questions
Better work starts with well-planned AI adoption.
Is it easy for our team to use?
Yes. Technicians only need a phone — no app, no login, no computer. A call takes 1 to 3 minutes after a job. Setup takes about 30 to 60 minutes for managers and a short introduction for technicians.
Can technicians use it on their phone?
Yes. There is a mobile-friendly chat where technicians can type questions and get answers with page references. They can also just call a phone number if they prefer voice.
Where is our data stored? Is it secure?
All data is stored on secure servers in Europe. The system follows GDPR rules. Your data is never shared or used to train other models. Each knowledge base is completely separate.
Does it work with our ERP or service management system?
Yes. Opero connects to most systems like SAP, Business Central, Dynamics 365, and Salesforce through API. If you are switching systems, Opero can run on its own and connect later. A simple CSV or webhook export is also available.
Does it search the internet?
No. Opero only uses the documents and voice recordings you provide. Nothing comes from the internet. This keeps your information private and relevant.
How does the voice agent work?
A technician calls a phone number. The AI asks a set of questions and records the answers. A summary is sent to the service manager by email within minutes. The full transcript is saved in the knowledge base.
What files can we upload?
PDFs, Word documents, Excel files, images, and voice recordings. If it contains technical information — manuals, guides, drawings, emails — Opero can use it.
Can we start small before committing?
Yes. Most customers begin with a 1 to 3 month pilot with a small group of technicians and one campaign. This lets both sides see the value before expanding.
Does it support multiple languages?
Yes. Both the chat and the voice agent work in all common languages. Interviews can be set up in different languages for different teams.