Find and order the right spare part without searching several systems.

Finding the right spare part often takes longer than expected

A technician knows what the machine is doing, but the parts catalogue may use a different name. The same component may also have several versions depending on the model, year, region, or serial number. An older part number may have been replaced by a newer one.

To place an order, someone may need to open the service manual, parts catalogue, stock system, customer contract, and warranty record. One wrong selection can delay the repair and create another return, shipment, and invoice correction.

Opero brings those checks into one guided conversation. It helps identify the likely part, confirms which version fits the machine, checks the information needed for the order, and prepares it for a person to approve.

Start with the information the technician already has

The technician can describe the symptom, enter a fault code, provide the machine model or serial number, or upload a photo. Opero uses that information with your service documents and parts catalogues to narrow the search.

It can show:

• The likely failed component
• The current part number
• Any replacement for an older part number
• The machines and serial-number range it fits
• The document or catalogue entry supporting the result

If the information is not enough to identify one part safely, Opero asks a follow-up question or sends the case to a parts specialist.

Check availability before promising a delivery date

After identifying the part, Opero can check your stock system and approved suppliers. It shows whether the part is available locally, held at another warehouse, or needs to be ordered from a supplier.

The result comes from the current stock record. This helps the team give the customer a realistic answer instead of promising a part that is not available at the expected location.

Apply the right price, warranty, and contract

The same part may be handled differently for each customer. It may be covered by a warranty, included in a service agreement, sold at a negotiated price, or require approval above a spending limit.

Opero checks the customer and machine records before preparing the order. It can attach the relevant warranty or contract reference and flag anything that needs a manager’s decision.

Example: a forklift slowly loses hydraulic pressure

A technician reports that a forklift’s lift cylinder slowly drops while carrying a load. They provide the model and vehicle number.

Opero checks the service information and identifies the seal kit fitted to that machine version. It finds the current kit number, confirms the included items, checks local stock, and verifies that the customer’s service agreement covers the parts.

Opero prepares the order with the part, quantity, stock location, and contract reference already filled in. The parts manager checks it, makes any necessary change, and approves it without repeating the full search.

Keep a person in control of every order

By default, Opero prepares an order but does not send it. A named person reviews and approves it first.

You choose:

• Which catalogues each team or customer may use
• Which warehouses and suppliers should be checked
• When a warranty or service contract applies
• Which spending limits require additional approval
• Whether a low-risk order may be sent automatically
• Who can approve, change, or cancel an order

Every draft, change, and approval is recorded with the person and time, giving procurement teams a clear history of the decision.

Use the systems you already have

Opero can connect to ERP systems such as SAP, IFS, and Microsoft Dynamics for stock, customer, price, and order information. It can also use manufacturer catalogues, supplier catalogues, and warehouse systems.

This means the part number and availability come from the systems your company already maintains rather than from a separate copy that may become outdated.

See the available systems at Integrations.

Where to look next

• Knowledge Agent — find the service information that connects a symptom to the likely failed component.
• Construction and material handling — see how equipment dealers support technicians and customers across many machine models.
• Procurement use case — connect order preparation, spending limits, and approval rules to your existing process.