Privacy Policy

Introduction

This Privacy Policy describes how Opero Labs ApS (CVR: 45698629), located at Frederiksholms Kanal 30, Copenhagen, Denmark ("Opero," "we," "us," or "our") collects, uses, and protects your personal information when you use our website, services, and AI-powered voice and chat systems.

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our practices, please do not use our services.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Contact information (name, email address, phone number)
• Company information (company name, industry, role)
• Voice interactions with our AI systems
• Text-based conversations with our chatbots
• Technical documentation and knowledge base content you upload
• Feedback, support requests, and communications with us

1.2 Automatically Collected Information

When you visit our website or use our services, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent on our platform)
• Log data (access times, error logs, system activity)
• Analytics data (session recordings, user behavior)

1.3 Voice and Audio Data

Our VoiceOS platform processes voice interactions to provide AI-powered assistance. We collect and process:

• Voice recordings from calls with our AI agents
• Transcriptions of voice interactions
• Audio metadata (duration, timestamp, call quality metrics)

Important: We do NOT use your voice recordings or conversation data to train our AI models or improve our services. Your voice data is processed solely to provide the requested service to you.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our VoiceOS platform and related services
• Customer Support: To respond to your inquiries and provide technical assistance
• Communication: To send you service updates, security alerts, and administrative messages
• Analytics: To understand how users interact with our platform and improve user experience
• Security: To protect against fraud, unauthorized access, and security threats
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. Third-Party AI Services

To provide our AI-powered services, we utilize third-party AI model providers for natural language processing, conversational AI, voice synthesis, text-to-speech, and speech recognition. These providers process data on our behalf according to their respective privacy policies and data processing agreements. We ensure that all providers maintain appropriate security measures and comply with applicable data protection regulations.

4. Data Storage and Security

4.1 Data Storage

Your data is stored using secure cloud infrastructure providers for hosting, database, authentication, and AI operations. All data is stored in the European Union (EU) to ensure compliance with EU data protection regulations.

4.2 Security Measures

We implement industry-standard security measures to protect your information:

• Encryption at rest and in transit (256-bit AES encryption)
• Secure access controls and authentication
• Regular security audits and vulnerability assessments
• Employee training on data protection and security practices
• Incident response procedures

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (AI providers, hosting, analytics)
• Legal Requirements: When required by law, regulation, legal process, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities:

6.1 First-Party Cookies

• Essential Cookies: Required for basic website functionality
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how users interact with our website

6.2 Third-Party Cookies

We use third-party analytics tools that may set cookies to track user behavior and session data. These third-party services have their own privacy policies governing how they collect and process data.

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy. Specific retention periods include:

• Account Data: Retained while your account is active and for a reasonable period after closure
• Voice Recordings: Retained as needed to provide services and may be deleted upon request
• Analytics Data: Typically retained for up to 24 months
• Legal Requirements: Retained as required by applicable laws and regulations

You may request deletion of your data at any time by contacting us at hi@opero.pro.

8. Your Data Protection Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have the following rights under the General Data Protection Regulation (GDPR):

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restriction: Limit how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to certain processing activities
• Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at hi@opero.pro. We will respond to your request within 30 days.

You also have the right to lodge a complaint with a supervisory authority, particularly in the EU member state where you reside, work, or where an alleged infringement occurred.

9. International Data Transfers

While our primary data storage is in the EU, some of our third-party service providers (such as AI model providers) may process data outside the European Economic Area. When we transfer personal data outside the EEA, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions by the European Commission
• Other legally recognized transfer mechanisms

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information as quickly as possible.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Notify you via email (if you have provided your email address)
• Post a notice on our website

We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to all requests, inquiries, or concerns within 30 days.