An AI knowledge base that answers your technicians from your own manuals.

Troubleshooting answers are buried in manuals, bulletins and old cases

A technician may know the machine and symptom but not which manual contains the answer. The latest instruction may be in a service bulletin, while the useful fix lives in an old support case or training video.

Searching takes time, and asking a senior colleague interrupts two people. Using an older document or a manual for the wrong model can also lead to the wrong repair.

Opero lets people ask in everyday language. It searches the company information they may use, returns a clear answer, and links to the source so they can check it before acting.

One knowledge base for manuals, drawings, videos and work orders

Opero can search manuals, drawings, service bulletins, parts catalogues, previous cases, approved emails, spreadsheets, and training videos. A document answer links to the relevant file and page; a video answer links to the exact moment where the information appears.

It can also group files automatically by their subject, so people do not have to know which folder somebody chose. Learn more about automatic document folders.

Get the answer for the machine in front of you

The same fault code can mean different things across products and model years. Opero uses details such as product line, model, serial number, document type, and publication date to narrow the search.

For example, “E-12” may mean low oil pressure on an older diesel machine and a battery warning on a newer electric model. Opero searches the applicable documents instead of guessing which meaning is correct.

If the available information is not enough to answer safely, Opero says so and can send the question to a person.

Avoid withdrawn instructions

Service information changes. Opero records which documents replace older versions and directs the user to the current instruction.

The source remains visible beside the answer, including its revision and surrounding page. A technician can check warnings, specifications, and context before continuing.

Ask in one language and search documents in another

Opero supports more than 40 languages in chat and voice. A technician can ask in Polish when the relevant manual is in German. Opero searches the German source, answers in Polish, and keeps the citation linked to the original page.

Keep confidential information within its audience

Opero follows the document and user permissions your company already manages. A sales employee cannot receive a restricted engineering drawing, and a technician cannot see confidential pricing simply because both files are searchable.

Every question, source, answer, and completed action is recorded for authorised review.

Proven with Nize Equipment

After Nize Equipment introduced the Knowledge Agent, escalations to senior support specialists fell by 60% within 90 days. Technician onboarding became 4.1 times faster, and 92% of the field team used it each week.

Read the Nize Equipment case study.

Use it where your team already works

People can use the Knowledge Agent through chat, voice, the customer portal, or a connected business system. It can start an approved next step such as opening a work order, checking a part, or updating a case.

Read access is the default. Permission to change information is granted separately for each system and action. See Integrations.

Where to look next

• Construction and material handling — help technicians across many models, locations, and languages.
• Service managers — reduce avoidable escalations and find missing service knowledge.
• Operational trust — understand sources, permissions, and review records.