More intelligence, less admin, every shift

Here’s everything we’ve built for you since January — and what’s coming next. Designed for the teams who keep operations running.

What’s live now

Everything below is already in your account. No update needed — just log in.

The AI now thinks deeper before it answers. We’ve upgraded how the AI works behind the scenes. Instead of simply looking up the closest document, Opero now reasons through the problem step by step before giving you an answer. It can also search the internet when needed — so if the answer isn’t in your documents, Opero can still help. For your team, this means fewer dead ends when troubleshooting — and more accurate, relevant answers that match the actual situation.

• Order spare parts from chat — Ask Opero for the spare parts list for any machine or component. You’ll get a full list with quantities, part numbers, and descriptions — then send it directly to the manufacturer, your procurement team, or a colleague.
• Visual troubleshooting — Take a photo or video of a component or fault and ask Opero to help diagnose it. The AI analyses what it sees alongside your documentation to give a relevant answer.
• Automatic answers on ERP/CRM/FSM tickets — When a ticket opens in your system (Business Central, SAP, Dynamics, or similar), Opero finds relevant knowledge and posts a suggested resolution as a comment — automatically.
• Service reports via chat — Your team can now complete full service reports directly through chat — with the AI guiding the conversation, and the ability to upload photos, videos, and documents along the way. Come back to it any time. Perfect for jobs that span days, weeks, or even months.
• Every job builds your knowledge — When a voice call ends, the transcript is automatically added to your knowledge base. No uploads, no extra steps. Your team’s experience becomes searchable with every completed job.
• Video & photo uploads in chat — Your team can now share videos and photos directly in the chat — to ask questions, provide context, or document evidence. They can also be attached to service reports.
• Past jobs help future jobs — Service reports from previous jobs now appear as sources when your team asks questions. So what was learned last week can help someone in the field today.
• Find reports by job or work order — Search and sort reports by work order or reference number. No more scrolling through long lists — find what you need instantly.
• Share reports to the knowledge base — Any report can be added to the knowledge base with a single click — making it searchable by your entire team, with no extra steps.
• Automatic document tagging — Documents are now automatically tagged by manufacturer and model to improve accuracy and speed. You can also add your own tags manually for even more precise results.

Bug fix. We fixed an occasional issue where the AI could lose track of earlier messages in a conversation. The chat now reliably remembers everything discussed, even in longer exchanges.

Three real scenarios

Here’s what your team can already do today.

• A technician hits an unfamiliar fault — They search the chat. Opero finds a matching answer from a previous job report — documented, transcribed, and added automatically. Problem solved without calling anyone.
• A manager reviews the day’s work — Opens the reports — all generated automatically from voice calls. Reviews them, shares two to the knowledge base. Done in 10 minutes.
• A new hire in their first week — Asks Opero a question. Gets an answer drawn from training materials and three similar past jobs. Learns faster without needing to interrupt senior colleagues.

What we’re working on

These are in active development. Most are planned for Q2 2026.

• Predictive maintenance calendar — Opero reads maintenance schedules from your manuals (e.g. “replace part X every 10,000 hours”) and combines that with data from service reports and job history. The result: a clear view of when each machine needs its next service. Your team can plan ahead, reduce unplanned downtime, improve first-time fix rates, and take on more business. Interested in being an early user? We’d love to hear from you.
• Pre-filled report templates — Define the questions you want answered in advance. Reports come back structured and ready to review — no more starting from a blank page.
• Simplified mobile experience — A cleaner mobile design — fewer taps, no repeated logins. Built for someone in the field with 90 seconds between jobs.
• Automatic capture when a job closes — When a technician closes a work order in your ERP/CRM/FSM, Opero starts the knowledge capture automatically. No manual trigger needed.
• Editable reports — Review and edit auto-generated reports before sharing — add notes, correct details, and approve content in one step.
• Advanced document tagging — Automatic tagging by manufacturer and model is already live. Next: tag by machine type, category, or site — so answers are scoped to exactly the right equipment.

I’ve never seen this before — just getting a technician to fully document their work is already a challenge. Capturing that per job and being able to use it for troubleshooting later — super valuable.

Sune Lysgaard-Hansen — Service Development Manager, SH Group