Handle incoming email without making the inbox a full-time job.

One inbox contains several different jobs

A shared inbox mixes support requests, sales enquiries, supplier updates, internal questions, mailing lists, and spam. Before anyone can solve a problem, someone has to read each message, work out what it is, find the right information, and decide who should handle it.

Opero gives the team an AI email inbox on your own domain. It reads the complete thread, identifies what the sender needs, and moves the message to the right next step.

What happens when a message arrives

Opero can:

• Ignore spam and automatic replies.
• Separate support requests, sales leads, supplier messages, and internal work.
• Qualify a lead using the information in the message and your CRM.
• Find the relevant customer, order, machine, contract, or case in a connected system.
• Route the message to the correct person or workflow.
• Prepare a reply using approved company knowledge.

The inbox can use your documents, useful previous conversations, CRM, ERP, and other connected systems. The answer is based on the information your company already trusts, rather than a generic response from the public internet.

Choose what Opero may do on its own

Different teams need different levels of control. A support team may allow Opero to send a routine answer automatically when the source is clear. A sales team may require a person to review every first reply. A finance inbox may allow classification and routing but no automatic sending.

You set those rules per team. Opero can:

1. Save a draft for a person to review.
2. Route the message with a suggested next action.
3. Send automatically when the evidence and business rules are clear.

Replies come from the team inbox and keep the existing recipients in the conversation.

Turn useful email into company knowledge

Important information often remains inside one mailbox. Opero makes it reusable:

Save an attachment. Add a drawing, specification, label photo, service report, or signed contract to the knowledge base.

Save a conversation. Turn a useful email thread into a document so the next person can find the answer without searching somebody else’s inbox.

This means the inbox gets better at helping the team without relying on one person to remember every previous case.

Common uses

Customer support. Identify the product and issue, check the manuals and previous cases, then draft an answer or open a service case.

Sales qualification. Extract the company, product interest, location, timing, and other useful details, check the CRM, and route the lead to the right salesperson.

Supplier updates. Match a delivery notice or order change to the correct purchase order, update the relevant system, and notify whoever is affected.

Internal requests. Turn a request sent to finance, operations, or HR into a structured task with the relevant details attached.

What it connects to

Customer and lead details can come from your CRM. Orders, invoices, and product information can come from your ERP. Documents can come from SharePoint or your Opero knowledge base. The inbox can also start an AI workflow when the request needs several steps or an approval.

See the full connector list at Integrations.

Where to look next

• Knowledge Agent — how Opero finds grounded answers in company documents.
• AI Workflows — how an incoming message can start a larger business process.
• Summer 2026 product update — the release that introduced the AI email inbox.