Practical AI for the people who keep industry running
Opero is an AI software and implementation partner that helps industrial and manufacturing teams find reliable answers and automate operational work.
Meet the Opero teamWhat Opero does
Company knowledge with cited answers
We connect manuals, service records, parts catalogues, and company documents in a searchable knowledge base. Technicians and office teams can ask questions in their own words and check the source behind an answer.
Explore the Knowledge AgentWorkflow automation and integrations
We connect AI to the systems you already use, including ERP, CRM, email, and document stores. Workflows prepare quotes, process RFQs, look up parts, and update records, with human approval where the process needs it.
Explore AI WorkflowsVoice, email, and customer support
We make approved company knowledge available through phone calls, an AI email inbox, and a customer support portal. Routine enquiries can be answered or routed with the context a person needs to take over.
Explore the Voice AgentAssessment, implementation, and ongoing support
We map the work, rank opportunities, and build the first process with your team. Testing, user training, and production support help turn that first deployment into something people use every day.
Discuss your first use caseWhat makes Opero different
Built around industrial work
Our starting point is the machine, manual, service case, or parts request your team is working on. We organise technical knowledge around equipment and document revisions so the answer fits the job.
See our industry focusImplementation is part of the work
Opero works with your team on the knowledge base, system connections, and production rollout. If you are evaluating ChatGPT, Microsoft Copilot, or Dust alongside Opero, compare the implementation and ongoing ownership your specific process will require.
Explore the comparisonsOne knowledge base across channels
The same approved documents can support chat, voice, email, and automated workflows. Your team can reuse its knowledge across internal work and customer enquiries while controlling access.
Explore the support portalHuman control and traceable answers
Source citations let people check answers against the underlying material. Permissions and approval steps define which information an assistant can use and which actions need a person to review them.
Read about platform trustResults you can examine
In our published Nize Equipment case study, the team reported 60% fewer L2 escalations in 90 days, 4.1× faster onboarding, and 92% weekly active technicians. Those figures describe that deployment; the assessment for your business starts with your own baseline and goals.
Read the Nize Equipment case studyWho uses Opero
We work with companies that build, sell, install, or service machines and buildings. The people using Opero include field engineers, service managers, sales teams, customer support, procurement, and operations.
- Construction and material handling
Equipment manufacturers, dealers, and service teams managing faults, maintenance, and spare parts.
- Industrial production machinery
Machine builders and service organisations supporting installed equipment and technical documentation.
- Building technical services
Mechanical, electrical, and plumbing contractors working with drawings, handovers, commissioning, and service records.
- Food and beverage
Production and maintenance teams that need consistent access to operating instructions and troubleshooting knowledge.
The team behind Opero
Opero was founded in 2025 by Redouane Achouri and Mircea Gabriel Eftemie. Based in Copenhagen, Denmark, and Stockholm, Sweden, we bring together software implementation, industrial knowledge, and collaboration with the people who use the tools.
Built alongside the people doing the work
Our work with Nize Equipment centres on making service knowledge available to technicians. With Nordic Electric, we connect technical answers and document workflows to the commercial process, from customer questions to quotations.
Read the Nordic Electric storyMeet us through a conversation
Tell us which process is slowing your team down and what a useful result would change. We begin with that conversation, then work through the knowledge, systems, and people involved.
Follow Opero on LinkedInHow Opero works
A typical first production workload takes around six weeks, depending on the scope and access to your documents and systems. We build and test it with your team, then train the people who will use it.
Assessment · Weeks 0 to 2
We map how your business actually runs and score where AI pays off. You get a ranked list of use cases with the value and the effort next to each one, and a plan for the first.
Knowledge base · Weeks 1 to 3
We connect your manuals, tickets, drives and ERP records, then index them so every answer cites the document and the page it came from. This is the asset everything else is built on.
Workflows · Weeks 3 to 5
We automate the manual processes around that knowledge: inbound email, quotes, RFQ responses, fault reports, parts lookups. Each one starts on a trigger and ends in a system you already run.
Run and roll out · Week 6 onward
We take it to production, train the teams who use it, and keep it running as your documents and your models change. You see who asked what, which model answered, and which document it cited.
Communication and support
Start by emailing hi@opero.pro or booking an assessment through our contact page to discuss scope, the people involved, and the delivery schedule. We respond to support requests within 30 minutes in 95% of cases.
Contact the Opero teamKey facts
- Company name
- Opero · Opero Labs ApS
- Type
- AI software and implementation partner for industry and manufacturing
- Founded
- 2025
- Founders
- Redouane Achouri and Mircea Gabriel Eftemie
- Company register
- CVR 45698629, Denmark
- Headquarters
- Frederiksholms Kanal 30, Copenhagen, Denmark
- Locations
- Copenhagen, Denmark, and Stockholm, Sweden
- Website
- www.opero.pro
- Core offering
- Company knowledge, AI agents, and workflow automation connected to business systems
- Pricing
- Starter: $29 per seat/month. Pro: $79 per seat/month. Enterprise: custom pricing. Usage charges and add-ons may apply. Full pricing and allowances
- Contract terms
- Monthly and annual billing options; enterprise terms depend on the agreement. Plan details
- Services
- Assessment, knowledge base setup, integrations, workflow implementation, training, and production support
- Communication
- Email and assessment enquiries. hi@opero.pro
- Support response time
- We respond to support requests within 30 minutes in 95% of cases.
- Notable clients
- Mitsubishi Logisnext, OP System, Zeppelin / Caterpillar DK, Hydraulico, Nize Equipment, Wicotec Kirkebjerg, BST Fire Protection, Nordic Electric, Koppers DK, Naturfrisk Group, Unox
- Published customer stories
- Nize Equipment and Nordic Electric. Read customer stories
- Hosting
- EU data centres; custom deployment options available. Platform and trust
- Alternatives to compare
- ChatGPT, Microsoft Copilot, Dust, Glean, and ServiceNow. Compare with Opero
- Social
- Opero on LinkedIn
Frequently asked questions
Is Opero software or an implementation partner?
Opero provides both an AI platform and help implementing it around an operational process. We can connect the knowledge and systems, build workflows, train users, and support the deployment in production.
Who is Opero for?
Opero serves industrial and manufacturing companies, including equipment suppliers, service organisations, building technical contractors, and food and beverage producers. Typical users work in service, field engineering, sales, procurement, customer support, or operations.
How long does onboarding take?
A typical first production workload takes around six weeks, starting with an assessment and a starter knowledge base. The actual schedule depends on the process, integrations, and availability of your data and team.
Can Opero work with our existing systems?
Opero connects to document stores and business systems such as ERP and CRM platforms. We identify the required connectors, access rules, and approval steps when scoping the process.
Explore integrationsWhere is Opero based, and where is the platform hosted?
Opero is based in Copenhagen, Denmark, and Stockholm, Sweden, and the platform is hosted in EU data centres. Organisations with specific hosting or security requirements can discuss custom deployment options.
Read our trust informationHow quickly does Opero respond to support requests?
We respond to support requests within 30 minutes in 95% of cases. Email hi@opero.pro to reach the team.
Email supportHow do we get started?
Contact us with a process your team wants to improve, or explore the available software plans. An assessment produces a ranked list of opportunities and a plan for the first implementation.
Book an assessment